![]() I’m NetMake customer too, not an GIU, daveprue POSTED A BUG EXACTLY AS YOU RECOMENDED…HOW DID IT TAKE TO SOLVE IT? MORE THAN 3 MONTHS…ACTUALLY THERE IS NO INDICATION HE GOT A RESPONSE!! Dont forget I dont live from NetMake but our custom development services. ![]() I have my own developments and my own customers. You people dont get it whats its like having a big customer breathing down on your kneck and scriptcase takes its sweet time to resolve a problem!! I can understand stubuck frustrations even though he used strong language. for a product that is “left up to the end user to find/deal with the bugs”. Stop lecturing others (such as myself) about “how patient we all need to be” with a “for profit” company who has demonstrated 1) customer support is very low or non-existent 2) on going releases, updates, patches etc. I (and others) are not doing business with you and to be very blunt… mind your own business. Stop responding as though I am doing business with you. You are NOT legal representatives of Netmake/Scriptcase. If you’re simply (for the sake of labels) a “moderator” then moderate and stop interfering with or attempting to “moderate” how I and others are attempting to communicate with the company that owns this forum. If this forum belongs to you… I will stop using it. Do you not read the complaints posted on this forum?įor future reference, when I post to this forum (owned by Scriptcase) I am attempting to either find if someone else is/has experienced the same or similar issue, alert the company to issues with SC OR find out if the company is/has posted some sort of acknowledgement to the issue and when they expect to resolve the issue. The only reason I use this forum is because the “for Profit” business Netmake has no other customer support mechanism. Just like myself and many others who log on to this forum, Netmake is a “for profit” business. I purchased licenses from a for profit company and I expect some sort of feedback from the companies I do business with. I have no interest in being a “community member”. Once you have your post, then report with a link to here we are community members, and have to make easy the work for all.įor the record and to “play devil’s advocate”… we are not all here to be “community members”. I don’t have time to do all the steps needed to try to reproduce the problem on all posts. ![]() (SQL file, DUMP and so on…)ġ is important because sometimes problems comes by our own mistakes, and trying to reproduce it on a blank project shows us if really is a mistake or a bug, and act in consequence.Ģ and 3 are very important too. If export is too big, upload to some storage service and provide a link.ģ Don’t forget to attach too some data dump to recreate database if needed. Try to reproduce the bug on a blank project.ġ Create a project, add the essential components for the behavior you need, and see if error reproduces.Ģ If bug is reproducible on a blank project, create a thread on this subforum writing about the problem and attach an export of this project to your message. What I suggest, is a way where we can improve a lot the way we report bugs to NetMake.įirst of all, is obvious we need to isolate the error to be sure it’s a bug or not. We have to consider, thath not always our problems are bugs, but mistakes, or using the tool in the bad way it’s designed.
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